About this desk
A bank branch has a desk where you open an account, change a detail on it, or close it. This site is that desk for crypto exchanges, written down.
What this site covers
One subject only: the account itself. How to open one, how to get it verified, what to do when a code never arrives or a withdrawal is suspended, how to change the email, phone, document, residence or referral on it, and how to close it without leaving money behind.
The guides sit in four groups:
- Open: sign-up screens, the referral field, and the choices that cannot be undone.
- Verify: identity checks, review times, failed submissions, and codes that do not arrive.
- Change: referral codes on existing accounts, contact details, identity documents, residence.
- Close and recover: lockouts, restrictions, closing an account, and re-registering with the same ID.
Prices, trading strategies, which coin to buy, and tax advice are not covered here.
Why Binance is the usual example
Rules only help when they are tied to a real page you can open. Binance publishes its account rules in a public help centre, in English, with an update date on most pages, which makes it possible to quote the exact condition and say when it was last checked. Guides that describe a rule shared by several exchanges name each exchange whose page was read, so you can check the one you use.
Who runs Cobalt Desk
Cobalt Desk is run independently: no exchange owns it, runs it or edits it, and it has no access to any reader’s account. Guides are published under the site’s name rather than a personal one, and none of them leans on personal experience or a claimed career. Whether a guide can be trusted should rest on the sources it lists at the end: which official pages it was checked against, and in which month. Every one of those pages is public, and you can open them yourself. The working rules are on how the guides are checked, and the contact page reaches the people who write them.
The referral code and links
The home page and one result of the referral code checker show this site’s Binance referral code, and two guides contain a Binance referral link. Where they are, what they mean for your fees, and who should not use them is on the disclosure page. The guides state the rules that work against referrals just as plainly as the ones that favour them, starting with the fact that a referral cannot be changed once bound.
Telling us about a mistake
Rules change and pages get misread. If a guide no longer matches the official page it cites, use the contact page. Factual fixes are listed on the corrections page.