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CobaltDesk

Crypto exchange account help, from sign-up to closing

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Independent. Not run by any exchange.

Guides grouped by topic

Crypto exchange account topics: sign-up, verification, login codes and 2FA, referral codes, account changes, country rules, restrictions, closing and scams.

  • Account restrictions and withdrawal holds

    Withdrawal suspensions, security holds, unlock prompts, and open-ended reviews: what each message means and what to do next.

    6 guides

  • Changing account details

    Email, phone number, identity document, residence and referral: what can be changed on a live account and what cannot.

    5 guides

  • Closing and reopening

    What to clear before closing, what closing costs you, and whether the same ID can open another account later.

    7 guides

  • Country and residency rules

    Residence checks at sign-up, what changes when you move, and why hiding your location backfires.

    5 guides

  • Identity verification

    Documents, face checks, review times, rejections, and how to update verified details when they change.

    7 guides

  • Logins, codes and 2FA

    Verification codes that never arrive, lost authenticators, passkeys on a new phone, and the resets that get you back in.

    5 guides

  • Referral codes

    How referral codes work, where to enter one, and whether an existing account can add or change one.

    4 guides

  • Signing up, step by step

    What each sign-up screen asks for, which fields cannot be changed afterwards, and what to decide before you start.

    4 guides

  • Fake support and account scams

    Fake support, fake sign-up pages, and offers to fix verification for a fee: what to check before you act.

    6 guides