Logins, codes and 2FA
A lockout does not have to mean a hack. It can be a code sent to a phone that no longer exists, an authenticator left on an old device, or a passkey that a new phone cannot see. Work through the official resets in the order that avoids the longest waits, and check which hold follows each change.
5 guides on this topic
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Lockouts, restrictions and closing
Locked Out of Binance: Lost 2FA or Email
Lost 2FA with a known login goes through the reset page. Lost 2FA and password goes through support with your ID. A forgotten email or phone goes through the Forgot Account appeal with an ID photo and a short video. None of the routes needs anyone outside the exchange.
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Changes to an existing account
Change Your Binance Email or Phone Number
With the old contact still working, the change runs Account, Security, Manage, Edit, verify, new contact; without it, the 2FA reset path replaces it. Either way withdrawals, internal transfers and P2P stop afterwards, for up to 24 hours after an email change and up to 48 hours after a phone change or a reset, so do it before you need to move money.
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Verification and login codes
Crypto Exchange Verification Code Not Received
If the screen asks for an authenticator or a passkey, no code is coming at all. For an email code, check the registered address, spam, filters and a full inbox; for SMS, the coverage list, signal, blocker apps and voice verification. Reset the method only when those fail, because a reset pauses withdrawals.
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Opening an account
Email or Phone for a Crypto Exchange Account?
Both work, and you can add the other afterwards. Email survives a new carrier, a lost SIM and a trip abroad; SMS does not reach every country. Register with an email you will keep, then add the phone.
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Verification and login codes
Binance Passkey Not Working on a New Phone
Press Cancel on the passkey prompt and choose My Passkeys Are Not Available. The reset that follows asks for your other verification methods, then holds withdrawals for up to 48 hours. If you turned on Must verify using passkey, the reset is the only way back, so turn it off before you change phones.