Contact
If a guide disagrees with the official page it cites, a link is dead, or you have an account question that no guide answers, write in.
Cobalt DeskUpdated
Write to neluko@neluko.com.
When reporting an error, three things make it quick to check: which guide, which sentence, and what the official page says instead. A link to that page helps most.
What we cannot do
- Contact an exchange for you, appeal, or unlock anything. This site is not customer support for any exchange. It has no back office and no special channel. Account problems go through the support entry inside the exchange’s own app or website.
- Do an action on your behalf. Binding a referral code, verifying identity, resetting 2FA, and closing an account can only be done by the account holder while logged in. Anyone offering to do it for you, including anyone claiming to be from this site, should be treated as a scam.
- Judge your case. We can tell you what a rule says. We cannot tell you whether your account meets it; only the exchange’s own check can.
- Give investment advice. What to buy or when is outside the scope of this site.
We never reach out first
Cobalt Desk does not message readers by direct message, group chat, email or phone, and never asks for a verification code, password, seed phrase or transfer. Anyone doing so in this site’s name is not us.