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Crypto exchange account help, from sign-up to closing

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Independent. Not run by any exchange.

Changing account details

Some details on an exchange account can be changed in a few clicks with a short security hold. Others require a fresh review, and one, the referral relationship, cannot be changed at all. Look up the hold that follows each change, and what to do when the old email or phone no longer works.

5 guides on this topic

  1. Changes to an existing account

    Add a Binance Referral Code After Registration

    Does the account already have a referrer? Then it cannot be changed or removed. Never had one? Then official routes remain, each with conditions: bind within 30 days, self-rebind if it has never traded, be recalled after 90 inactive days, or apply to rebind. Closing the account to start over is refused by the rules.

  2. Changes to an existing account

    Change Your Binance Email or Phone Number

    With the old contact still working, the change runs Account, Security, Manage, Edit, verify, new contact; without it, the 2FA reset path replaces it. Either way withdrawals, internal transfers and P2P stop afterwards, for up to 24 hours after an email change and up to 48 hours after a phone change or a reset, so do it before you need to move money.

  3. Changes to an existing account

    Update Binance KYC: Name Change or Expired ID

    An expired document, or a name, ID number or nationality that has changed, lets you update a verified identity on Binance; three further listed reasons cover a fiat channel's requirements, a switch to a system-recognisable language and Binance Card. Start from Update Identity on the Identification page. The account stays in Withdrawal Only until the new documents are verified, and another person's identity can never be swapped in.

  4. Changes to an existing account

    Change Country on a Crypto Exchange Account

    Update the residence through the identification settings with a proof of address in your name. Expect a short review, possibly a new verification, and possibly a different set of products. If the new country is one the exchange does not serve, the account is restricted in the way the exchange's notice says, and no address trick changes that.

  5. Verification and login codes

    Binance Passkey Not Working on a New Phone

    Press Cancel on the passkey prompt and choose My Passkeys Are Not Available. The reset that follows asks for your other verification methods, then holds withdrawals for up to 48 hours. If you turned on Must verify using passkey, the reset is the only way back, so turn it off before you change phones.

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