Fake support and account scams
Every account problem attracts someone offering to solve it for a fee or a verification code. Confirm you are on the real site, see what Binance says it will never ask for in a private message, and learn why offers of guaranteed verification, referral changes or unlocking are not an exchange service.
6 guides on this topic
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Lockouts, restrictions and closing
Binance Withdrawal Suspended or Restricted
A countdown means a security hold that no one can lift early. An Unlock pop-up is self-service. An Appeal button is a document path. A request for source-of-funds documents is a compliance review with no published limit. A deactivation notice means withdraw everything by the date given.
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Opening an account
How to Create a Binance Account, Step by Step
On the Binance sign-up page you enter an email or phone number and press Register, agree to the terms, enter the 6-digit code, set a password and confirm the referral code. That last screen is the only permanent one, and the easiest to skip past.
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Verification and login codes
Binance ID Rejected or KYC Failed: What to Fix
Each rejection message points to one thing to change. A photo problem means retaking the document photo; a failed face check, redoing it in different light or on another device; a details mismatch, matching every confirmed character to the document; an unaccepted document, switching to a type offered for your country. An identity already on another account, or a region rule, is not fixed by resubmitting; for those, or a refusal that looks wrong, there is an appeal.
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Verification and login codes
Crypto Exchange Verification Code Not Received
If the screen asks for an authenticator or a passkey, no code is coming at all. For an email code, check the registered address, spam, filters and a full inbox; for SMS, the coverage list, signal, blocker apps and voice verification. Reset the method only when those fail, because a reset pauses withdrawals.
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Lockouts, restrictions and closing
When a Crypto Exchange Account Holder Dies
The person appointed to handle the estate files a claim with the exchange, attaching the death certificate, the court papers that name them, their own identity document and a letter saying where the assets should go. Binance, Kraken, Coinbase and Bitget all publish this route; Kraken and Coinbase say in writing that there is no beneficiary option, and Binance and Bitget describe only the claim after the death. Nobody has to know the password, and the family should not log in.
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Lockouts, restrictions and closing
Crypto Exchange Closed Your Account: What Now?
Find the date in the notice, then withdraw. When an exchange closes an account on its own initiative, what keeps working is the way out, and it differs: a crypto withdrawal on Binance, a fiat withdrawal after converting on Kraken, a cash withdrawal or a crypto send on Coinbase. Trading and deposits stop, the reason is usually not shared, and where an appeal exists it is a second review rather than a negotiation.