Account restrictions and withdrawal holds
A restricted account can mean five different things, from a 24-hour hold after a password change to a compliance review with no end date. Match the message on your screen to the official next step, see the published waiting periods, and find out which cases support cannot speed up.
6 guides on this topic
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Lockouts, restrictions and closing
Binance Withdrawal Suspended or Restricted
A countdown means a security hold that no one can lift early. An Unlock pop-up is self-service. An Appeal button is a document path. A request for source-of-funds documents is a compliance review with no published limit. A deactivation notice means withdraw everything by the date given.
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Verification and login codes
How Long Does Binance Verification Take?
48 hours is the official figure: Binance says submitted documents are 'usually reviewed within 48 hours', and that some cases take longer. A review that asks for more, such as proof of address or a source-of-funds declaration, has no published time limit. Inside 48 hours with nothing requested, wait and do not resubmit; when more is asked for, send exactly that through the link in the notice.
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Lockouts, restrictions and closing
Binance Asks for Source of Funds: What to Send
The official list names one or two documents for each source of money: for a salary, a payslip or a bank statement showing the salary, dated within the last 3 months, or the most recent tax statement; for savings, a bank statement within 3 months showing the balance. Every document must show your full name. A private loan and a crypto sale each need two documents at once.
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Lockouts, restrictions and closing
Locked Out of Binance: Lost 2FA or Email
Lost 2FA with a known login goes through the reset page. Lost 2FA and password goes through support with your ID. A forgotten email or phone goes through the Forgot Account appeal with an ID photo and a short video. None of the routes needs anyone outside the exchange.
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Lockouts, restrictions and closing
Export Crypto Trade History Before Closing
An export only works while you can still log in; once an account is closed, or a deactivation notice has taken effect, there is no login to generate a statement from. Kraken says in writing that support cannot run exports for you, and Binance's deactivation page directs anyone who can no longer log in to Customer Service without saying whether a file can be provided. The export lives in a different place on each exchange; Binance and Bitget cap the number per month and expire the link after 7 days, Kraken publishes a processing time instead, and Coinbase neither.
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Lockouts, restrictions and closing
Crypto Exchange Closed Your Account: What Now?
Find the date in the notice, then withdraw. When an exchange closes an account on its own initiative, what keeps working is the way out, and it differs: a crypto withdrawal on Binance, a fiat withdrawal after converting on Kraken, a cash withdrawal or a crypto send on Coinbase. Trading and deposits stop, the reason is usually not shared, and where an appeal exists it is a second review rather than a negotiation.